How to issue invoices for customer orders
As a course provider on Hurak.com, you are responsible for issuing invoices to customers when they request one. Below are the steps to upload an invoice for a customer and how customers can request invoices through their Hurak account.
Uploading an Invoice for a Customer
When a customer requests an invoice, you will need to upload it to their order page. Here's how:
- Log in to your Hurak provider account.
- Navigate to the Order Page for the relevant order.
- Upload the invoice to the order. The option to do this can be found to the right of the order timeline.
We recommend you also send an email to the customer confirming that the invoice has been uploaded. This is important because the system currently does not automatically notify customers when an invoice is uploaded. The customer can then view the invoice directly from their Hurak account.
How Customers Request an Invoice
Customers have the option to request an invoice through their Hurak account. Here's how they do it, and how you will be notifed:
- Customers can request an invoice by clicking the 'Request Invoice' button. This button is located on the specific order page within the 'Purchase History' section of their Hurak account.
- Once a customer submits an invoice request, you will be notified via:
- Email: You will receive an email detailing the invoice request.
- Provider Account Notification: You’ll also see a notification within the Notifications section of your provider account.
When you receive an invoice request—whether through email, your provider account, over the phone, or in person—follow the steps outlined above to upload the invoice.
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