đź”” Overview
This article explains how Hurak processes provider payments, when you can expect to receive them, and what period they cover. To ensure transparency and predictability, Hurak follows a monthly accounting cycle:
All completed customer bookings in a given month are calculated.
Provider payouts for that period are processed on the 28th of the following month.
This means your payments are always made in arrears (e.g. January bookings are paid on 28th February).
This structure ensures accurate reconciliation of customer payments, commissions, and refunds before your payout is issued.
đź’Ľ When Will I Be Paid?
Payments are issued once a month on the 28th calendar day.
Each payment covers the previous month’s paid customer bookings.
Example:
All paid bookings made between 1st–31st January → Are paid to you on 28th February.
All paid bookings made between 1st–29th February → Are paid to you on 28th March.
If the 28th falls on a weekend or UK bank holiday, payments may be processed on the next working day.
đź“Š How the Payment Cycle Works
Customer Books a Course Through Hurak
The customer pays via Hurak’s secure checkout.
Hurak holds the funds until the 28th of the following month.
Monthly Reconciliation
Hurak conducts a reconciliation at the end of each calendar month. This process includes:
Verification of all learner payments received
Deduction of applicable platform commission
Application of any necessary adjustments, including refunds, reschedules, or disputed charges (if any)
Payout Issued
On the 28th of the following month, the final amount due is transferred to your Stripe Connect account or registered bank account.
You will receive a payout statement through your portal, which will outline all transactions recorded in the orders section till the previous paid payout.
đź“„ What Do the Terms and Conditions Say?
As outlined in the Provider Terms and Conditions:
All learner payments are collected directly by Hurak.
Provider payments are processed in arrears to allow sufficient time for reconciliations and the handling of any refunds.
Payouts are always tied to paid bookings only.
âś… What You Should Do
❌ Practices to Refrain From
Please refrain from collecting learner payments directly if the booking has been made through Hurak.
Kindly note that payouts are processed on a monthly basis in arrears and should not be expected immediately after a booking.
đź’¬ Disputing a Payout
If you believe there has been an error in your payout:
Locate your Payout ID in your provider dashboard.
Email providers@hurak.com after receiving your payout with the relevant order ID.
Our support team will review and respond within 5 working days
đź› Need Help?
For any questions regarding your payments or payout schedule, contact us:
📧 providers@hurak.com
Our team will guide you and ensure your payments are clear, accurate, and on time.